Adventus24mo ago

Customer Success Executive

SingaporeFull-Timemid

OtherCustomer Success Executive

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Quick Summary

Overview

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services…

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Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Lead and drive the customer success for assigned accounts

Accountable for the success of projects implementation for assigned contracts

Manage and communicate with key holders on daily operational support

Monitor and ensure SLAs are met, issues escalated and prioritized

Act as the point of contact for service delivery

Responsible for service delivery of account and prioritization of work requests

Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the onboarding of service/equipment

Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business

Identify operational gaps and drive to ensure closure, both internally and externally

Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams

Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives

Ensure delivery to cost plan

Any other ad-hoc duties as required or assigned

Bachelor's Degree in any discipline

Good communication skills and comfortable with stakeholder management

Possess 1-2 years of relevant customer success experience/client-facing experience

Ability to multi-task, and comfortable handling a large portfolio of customer accounts

Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)

Advantageous to possess business acumen, customer focus and financial management skills