Advocate
Advocate8mo ago

Tech Support Specialist

United StatesUnited States·San FranciscoRemoteRemotemid
Customer SupportOtherIt Support SpecialistSupport Specialist
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Quick Summary

Overview

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.

Technical Tools
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Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.

We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.
  • Daily Troubleshooting & Support (50%)
  • Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
  • Monitor daily reports and logs for errors.
  • Serve as the first line of support for internal teams experiencing operational tech issues.
  • Escalate and coordinate fixes with engineering as needed.

  • Onboarding & IT Support (20%)
  • Set up accounts, access, and tools for new hires.
  • Maintain software licenses and user permissions across platforms.
  • Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).

  • Systems & Process Improvement (30%)
  • Analyze recurring issues and implement improvements to reduce future problems.
  • Collaborate with operations and engineering to design scalable, reliable systems.
  • Create documentation and internal guides to streamline troubleshooting and onboarding.
  • Experience: 2–4 years in a technical operations, IT, or support engineering role.

  • Skills:
  • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
  • Comfortable navigating and fixing issues in Salesforce or similar platforms.
  • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).

  • Mindset:
  • Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again.
  • Detail-oriented but able to see the bigger picture when designing processes.
  • Thrives in a fast-paced, mission-driven environment.

    • Location & Eligibility

    Where is the job
    San Francisco, United States
    Remote within one country
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    November 18, 2025
    First seen
    March 26, 2026
    Last seen
    August 7, 2026

    Posting Health

    Days active
    133
    Repost count
    0
    Trust Level
    32%
    Scored at
    August 7, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Advocate is a technology platform that leverages AI to help Americans access government disability benefits more easily and efficiently.

    Employees
    5
    Founded
    2023
    Domain
    joinadvocate.com
    Jobs
    View 6 jobs
    View company profile

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