Customer Success Lead (French Speaking)

Job Title: Customer Success - Lead (French Speaking)

Salary: £55-60k + bonus + options 

Location: Fulham, London (hybrid, 3 days in office) or based in Paris

About us: 

Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay. 

Adzuna’s success to date has been down to the skills and determination of our brilliant staff and their passion for job seekers. If you like the sound of applying your skills in a pivotal role in a leading global technology business, apply to join us today.

The role: 

We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions.

You’ll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit. 

What’s in it for you? 

Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join. 

Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of: 

● Managing our largest French clients and delighting them by being an expert in recruitment advertising and employer branding solutions

● Close collaboration with the sales team to ensure a customer-centric handover and an impactful onboarding experience that sets them up for success using our products and services

● Working to understand the client’s motivations for success and work these to ensure delivery of these needs

● Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them 

● Owning targets on developing accounts and their growth within the business

● Managing a customer success manager in the French team 

We want to realise the next level of success and you will utilise your own skills and experience to meet our goals. 

It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best. 

Key Requirements 

We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below: 

● Excellent internal and external rapport builder/ people skills, establishing strong relationships 

● A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers 

● Continuous improvement mentality 

● Great work ethic, drive and passion, organisational skills 

● Strong numerical and technical skills, able to analyse and optimise campaigns. 

● Fluency in both French and English with strong communication skills, both verbal and written 

It’s a bonus if you have: 

● A good understanding of the French online recruitment advertising market, ideally with CPC models and pricing