Warehouse Operations Manager

The Warehouse Operations Manager is responsible for overseeing all day-to-day warehouse operations, ensuring a safe, organized, and efficient work environment. This role manages inventory control, warehouse staff training, compliance with safety standards, and accurate data management. The Warehouse Manager plays a critical leadership role in supporting technicians, communicating with management, and driving continuous improvement, cost efficiency, and operational excellence.

Warehouse Operations & Safety

• →Oversee daily warehouse operations to ensure efficiency, accuracy, cleanliness, and safety
• →Conduct routine and formal audits of warehouse facilities (internal and external) to identify safety hazards
• →Proactively mitigate identified safety risks in a timely manner
• →Act as First Aid Attendant and maintain all first aid kits, logs, and checklists
• →Adhere to and actively promote AFL environmental, health, and safety policies
• →Maintain high standards of housekeeping to promote a safe and compliant work environment

Inventory & Asset Management

• →Manage all shipping, receiving, stocking, and inventory control processes for company assets
• →Ensure accurate physical receipt of materials, completion of required documentation, labeling, and proper storage
• →Maintain clear inventory visibility and accessibility for warehouse staff and technicians
• →Coordinate cycle counts, spot checks, and inventory audits; communicate discrepancies and stock levels to leadership
• →Create, maintain, and enforce material sign-out procedures
• →Organize outbound shipments including palletizing, wrapping, and coordination with delivery services
• →Communicate inventory changes, shortages, and reorder needs to management and technicians

Staff Leadership & Training

• →Train, coach, and support warehouse staff to ensure adherence to safety standards and operational procedures
• →Develop, maintain, and deliver training materials, documents, and manuals as required
• →Orient new technicians and support visiting or out-of-town deployed technicians
• →Train staff on document usage, inventory systems, and warehouse procedures
• →Provide leadership support to Warehouse Associate I functions as needed

Communication & Customer Support

• →Serve as the primary warehouse point of contact for technicians, visitors, and internal stakeholders
• →Greet all warehouse visitors and assess needs professionally
• →Interpret, process, and fulfill technician material orders accurately
• →Respond to inquiries via phone, email, or in person in a timely and professional manner
• →Maintain regular communication with technicians and management to ensure alignment and service continuity

Data Management & Reporting

• →Create, maintain, and upload warehouse data and documentation accurately and on time, including:
• →Sign-out sheets
• →Purchase order receiving documentation
• →Client receiving logs
• →Material order logs
• →Shipping requests and transfer tracking
• →Ensure all data is uploaded into the centralized database for access by the materials team and auditors
• →Update documentation as required to reflect data or process changes

Continuous Improvement

• →Identify opportunities to improve warehouse efficiency, accuracy, and safety
• →Make recommendations for cost-saving initiatives and operational enhancements
• →Take ownership of requests and explore opportunities to add value beyond core responsibilities

• Flexible and adaptable; able to adjust quickly to changing priorities
• Highly detail-oriented with strong follow-through
• Independent and self-motivated with sound judgment
• Strong analytical thinking and problem-solving ability
• Results-driven with a focus on accountability and execution
• Strong interpersonal and communication skills at all organizational levels
• Comfortable working in a fast-paced environment and managing competing priorities
• Team-oriented leader who contributes expertise and supports team success
• Entrepreneurial mindset with the ability to work independently
• Valid Forklift Certification (preferred/asset)

• Minimum 3+ years of experience in warehouse operations, shipping and receiving, inventory management, or logistics
• Prior experience supervising or leading warehouse staff preferred
• Experience with telecom materials strongly preferred
• Proficient in Microsoft Office, particularly Excel
• Strong data entry skills with high accuracy and efficiency
• Ability to lift and carry materials exceeding 30 lbs
• Normal color vision required for managing color-coded wiring