Inbound Relations Jr. Associate - PT

AgAmerica is the nation’s largest independent financial firm for Rural America and the first nationwide agricultural mortgage REIT of its kind. We bring a holistic approach to agricultural finance, providing resources and counsel that go beyond the confines of traditional financial institutions to support the long-term success of farmers, ranchers, and rural landowners nationwide. Our strength lies in our people, united in a deeper purpose and collective desire to serve the American Farmer and help Rural America thrive.

As a Junior Associate in the Inbound Relations department, you work part-time on-site with the Inbound Sales team. Your role is to help drive business development and ensure that both new and current customers have a positive experience throughout the loan application and approval process. This role serves as a key point of contact by answering inbound calls, building rapport, and gathering information to help connect customers with the right financing solutions.

• →Promptly answer inbound calls and engage with customers/prospective customers to understand their needs and next steps
• →Provide outstanding customer service by addressing inquiries, concerns, and requests efficiently and professionally
• →Build rapport and nurture relationships through follow-up and outreach to support pipeline growth
• →Participate in customer prospecting efforts, including availability on Saturdays as needed
• →Develop and maintain a working knowledge of AgAmerica products and customer journeys through training, coaching, and team collaboration
• →Collaborate with Production and other internal teams to help facilitate customer requests in a timely manner
• →Collaborate with Marketing team members to support inbound lead generation campaigns and related follow-u
• →Accurately capture and maintain customer details in Salesforce and utilize tools such as Dialpad, Teams, and Outlook to communicate and follow up

• Currently working toward a Bachelor’s degree or higher (business, finance, agriculture, or related field preferred)
• Sales and/or customer service experience
• Comfort using Salesforce (or similar CRM) and phone/communication tools; experience with Dialpad, Teams, and Outlook is a plus
• Interest in agriculture and/or financing; agricultural background or exposure preferred
• Strong written and verbal communication skills
• Strong interpersonal skills and ability to build rapport with customers
• Accommodating and flexible; able to adjust quickly to changing tasks and priorities

• Self-starter with a goal-oriented mindset eager to learn, contribute, and meet performance expectations
• Ability to collaborate across different teams
• Strong attention to detail with the ability to multitask and prioritize efficiently

• To know the farmer
• To counsel the farmer
• To provide a financial structure that allows the farmer to thrive in good times and to sleep well during tough times
• To celebrate the critical role of the farmer in America, and to champion all that the American farmer represents in a changing world