Senior Advisor, Continuous Improvement

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.   At the AGCO, collaboration, diverse perspectives, and continuous improvement drive how we work. The Innovation & Continuous Improvement team within the Business Optimization & Insights branch supports this vision by advancing Lean practices, innovation, and evidence-based improvements that strengthen programs, services, and organizational performance.   The Innovation & Continuous Improvement team is seeking a Senior Advisor, Continuous Improvement to lead medium- to large-scale process and policy improvement initiatives. Reporting to the Manager, Innovation & Continuous Improvement, you will apply Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change.   As a trusted advisor and change champion, you will work across teams to evaluate processes, develop integrated solutions, reduce operational burden, optimize delivery and embed continuous improvement practices. This is an opportunity to help shape a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.   What You Will Do: Lead Lean and Process Improvement Initiatives Lead the delivery of medium- to large-scale business process, procedure, and policy optimization projects using Lean and DMAIC methodologies. Collaborate in nimble teams with business leaders to identify and scope impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities. Define project objectives, scope, and success measures; identify value and improvement opportunities; conduct root-cause and risk analysis; and develop actionable implementation and experimentation plans. Analyze complex qualitative and quantitative information to generate evidence-based recommendations that enhance operational efficiency, service quality, and innovation. Advisory, Consultation, and Stakeholder Engagement Act as a trusted advisor to business areas by leading consultations to evaluate, improve, or design new processes to ensure that they reflect Lean principles. Foster strong stakeholder relationships to support internally generated ideas, secure buy-in, and enable testing and implementation of new practices. Respond to ad hoc requests as a subject matter expert and thought leader on Lean and continuous improvement. Build Lean Capability and Enable Delivery Leverage expert knowledge of Lean and continuous improvement to design and deliver training and capability-building sessions. Support the scaling of Lean knowledge and practices across the organization through hands-on coaching and project support. Collaborate with product and delivery leaders to ensure enhancement planning and implementation reflect Lean principles.   You Have:  Lean certification at the Black Belt or Green Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments. University degree in Business Analysis, Analytics, Economics, Business Administration, or a related field, or equivalent professional experience that demonstrates advanced analytical, critical-thinking, and strategic problem-solving capability. Minimum of four (4) years of progressive experience leading or supporting business process improvement initiatives, including Business Process Reengineering (BPR) and/or Business Process Management (BPM). Advanced expertise in process improvement and analysis, including process mapping, re-engineering, optimization, root-cause analysis, and the application of recognized frameworks and methodologies (e.g., BABOK). Strong analytical and reporting capability, with experience analyzing complex information, applying quantitative and qualitative methods, and producing evidence-based insights to inform decision-making. Demonstrated leadership and facilitation experience, including designing and facilitating stakeholder workshops, leading cross-functional teams, securing buy-in, resolving issues, and building consensus. Exceptional communication, collaboration, and stakeholder engagement skills, with the ability to present complex analyses clearly, exercise sound judgment, and work effectively with diverse stakeholders at all organizational levels. Proven organizational and delivery skills, including the ability to manage multiple priorities, meet time-sensitive deadlines, and operate effectively in a dynamic environment.  Eligibility to work in Canada and the ability to successfully complete a criminal background check.