Customer Support & Service Coordinator (HVAC)

MexicoRemotefull-timemid

OtherService Coordinator

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Quick Summary

Key Responsibilities

Pick up inbound calls and emails, log customer details in Service Titan, and get technicians dispatched to the right jobs.

Requirements Summary

2+ years in customer service, specifically for a home service company (HVAC, Plumbing, or Electrical). You need to know basic AC terms so you can talk comfortably with our customers.

Technical Tools

OtherService Coordinator

What We Offer

~1 min read

An owner-operated HVAC and refrigeration company based in Montauk, NY. They handle high-end heating and cooling for luxury homes and well-known local businesses across the East End of Long Island. From high-efficiency systems and home automation to specialized marine refrigeration, they are known for being the most reliable team in the area.

✓You’ll be a key part of the team, working directly with the owner to improve how we run the business.

✓This is a stable, long-term position with a growing company that treats its people well.

✓We use digital apps and simple automation to keep everyone on the same page

About the Role

~1 min read

You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management. You won't just be answering phones; you'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update. You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.