Agile Defense8h ago

New

USD 55000–70000/yr

Help Desk Support Technician II

United States·Aberdeen Proving GroundRegularmid

OtherSupport Technician

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Quick Summary

Overview

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Technical Tools

agilelinux

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1596

Job Title: Help Desk Support Technician II

Location: Aberdeen Proving Ground, MD

Clearance Level: Secret, Must Have Clearance to Start

Required Certification(s): Security+

Provides technical assistance and training to system users.

Responds to users' requests for assistance by phone and in person, generally handling non-routine technical issues.

May staff a help desk or information center. Installs and modifies personal computer and network hardware, software, and peripherals.

Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.

Loads and configures operating systems and applications such as word processing, database, and spreadsheet programs.

Requires comprehensive knowledge of employer's stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.

Requires a working knowledge of operating systems such as Windows, MAC, or UNIX.

Typically, has completed high school, and has 3 - 4 years of experience, or equivalent relevant work experience, e.g., each year of work experience may be substituted for each year of education required

3-4 years

3 years+ experience working in an IT environment

Strong customer service both verbal and written to a wide range of end-users

Strong troubleshooting skills

PC hardware, printers, scanners, computer peripherals, Mobile devices (iOS)

Windows 10, Office 365

Obtain Microsoft certification within 6 months (Computing environment)

Handle Tier 2 service desk calls and escalations through tickets and/or phone

Follow up on ServiceDesk tickets and fulfill/resolve in a timely resolution

Assist with basic hardware/software/user troubleshooting and first call resolution calls

Mobile device and printer management

Manage documents for tracking assets, tickets, and/or other items as needed

Other duties may be added and/or assigned as needed

ServiceNow/Other Ticketing System experience

Contractor site with 0%-10% travel possible.

Possible off-hours work to support releases and outages.

General office environment.

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

Work is generally performed within an office environment, with standard office equipment available.

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Location & Eligibility

Where is the job

Aberdeen Proving Ground, United States

On-site at the office

Who can apply

Listing Details

Posted: May 12, 2026
First seen: May 12, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 79%
Scored at: May 12, 2026

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Agile Defense

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Agile Defense: Always Evolving. Agile Defense stands at the forefront of innovation, driving advanced capabilities and solutions tailored to the most critical national security and civilian missions.

Employees

3k+

Founded

1998

Domain

agile-defense.com

Jobs

View 128 jobs

View company profile

Salary

USD 55000–70000

per year