Help Desk Support Technician II

 

 

Typically, has completed high school, and has 3 - 4 years of experience, or equivalent relevant work experience, e.g., each year of work experience may be substituted for each year of education required

• ServiceNow/Other Ticketing System experience

Contractor site with 0%-10% travel possible.

Possible off-hours work to support releases and outages.

General office environment.

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

Work is generally performed within an office environment, with standard office equipment available.

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.