Agile Defense14d ago

IT Operations Project Manager

United States·AlexandriaRegularmid

IT & AdministrationProject & Program ManagementOperations Project Manager

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Quick Summary

Overview

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions.

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IT & AdministrationProject & Program ManagementOperations Project Manager

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1536

Job Tittle: IT Operations Project Manager

Location: Alexandria, VA

Required Clearance: Secret

Required Certifications: Security+, ITIL v4 Foundations, Scrum Master, Agile Coach, or Scrum@Scale-related certification

We are seeking a highly capable Project Manager to direct IT operating model delivery execution, operational governance, project management, customer engagement, and continuous improvement for a U.S. Air Force Technical Directorate IT Services environment. This role serves as an operational leader responsible for driving performance across multiple teams, ensuring contract and delivery excellence, maintaining visibility into risks and trends, and partnering with customer and contractor stakeholders to improve outcomes.

The ideal candidate is equally comfortable with leading execution, improving systems, coordinating cross-functional teams, supporting program governance, and translating operational data into action. This person should be able to stabilize, optimize, and scale delivery in a fast-moving environment while building trust with both internal teams and the customer. Experience in the Department of the Air Force (or other Department of War component) is a significantly valuable differentiator.

Why This Role Exists

This role is critical to ensuring day-to-day program delivery remains coordinated, measurable, repeatable, responsive, and aligned to customer expectations. The position supports an IT services environment where operational consistency, delivery visibility, service quality, and proactive problem solving are essential to success.

Key Responsibilities

Drive day-to-day delivery coordination across technical, service, and operational workstreams Manage IT Operations projects from ideation to completion by requirements analysis, planning, monitoring, risk management, stakeholder management, and status reporting.

Support the Program Manager in monitoring program health, delivery trends, risks, dependencies, and performance metrics, escalating issues when needed

Partner with customer stakeholders, IT team leads, and internal leadership to align priorities and improve execution Maintain strong visibility into service performance, delivery quality, SLA attainment, and customer satisfaction

Develop, improve, and manage dashboards, reporting cadences, and executive-level operational insights Help establish and reinforce effective ways of working across teams, including Agile, Scrum, Kanban, and hybrid delivery models

Support audit readiness, compliance requirements, process documentation, and operational governance activities Lead continuous improvement efforts that reduce waste, improve cycle times, and strengthen delivery predictability

Facilitate meetings, reviews, retrospectives, planning sessions, and stakeholder engagements that drive clarity and accountability

Bachelor’s degree in business, management, information systems, or related field, or equivalent experience 4+ years of experience in project management, program operations, service delivery, or federal IT environments

Demonstrated experience managing operational performance, delivery oversight, and stakeholder communications

Professional experience working with Agile, Scrum, Kanban, or hybrid program delivery models

Experience using reporting and visualization tools to communicate trends, status, risks, and performance

Ability to work across technical and non-technical teams to align priorities and drive outcomes

Strong written and verbal communication skills with ability to brief both leadership and customers

Experience supporting compliance, documentation, process discipline, or audit-readiness efforts Ability to identify breakdowns in systems or workflows and implement pragmatic solutions

Experience in Department of Defense or Air Force environments Experience supporting ITSM, service delivery, infrastructure, end-user support, or enterprise IT operations

Experience with tools such as ServiceNow, Jira, Power BI, Tableau, Smartsheet, or Microsoft ecosystem tools

Experience managing portfolios, service operations, or multi-team delivery structures

Familiarity with CMMI, quality frameworks, or structured delivery/governance models

The strongest candidates will bring:

Leadership presence without ego -Operational rigor without bureaucracy bloat -A systems mindset, not just task tracking

Strong customer instincts and contractor professionalism -The ability to coach teams while still holding the line on standards

Highly organized and detail-oriented, yet comfortable with managing change. Comfort moving between strategy, reporting, facilitation, and execution Success Measures in the First 6–12 Months -Builds trust with customer stakeholders and internal leads quickly

Establishes strong visibility into delivery health, risks, and performance -Improves coordination across teams and reduces execution friction

Maintains or improves SLA and service performance metrics-

Strengthens reporting quality and leadership decision support

Supports clean contract execution, documentation, and governance -Identifies meaningful process improvements that improve throughput, predictability, or customer experience

Core Competencies

Program and project leadership

Delivery management

Stakeholder engagement

Cross-functional coordination

Resource planning -Risk and issue management

Continuous improvement -Agile and Lean practices -Executive communication

Location & Eligibility

Where is the job

Alexandria, United States

On-site at the office

Who can apply

Listed under

United States

Listing Details

Posted: April 14, 2026
First seen: April 14, 2026
Last seen: April 29, 2026

Posting Health

Days active: 14
Repost count: 0
Trust Level: 36%
Scored at: April 29, 2026

Signal breakdown

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Agile Defense

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Agile Defense: Always Evolving. Agile Defense stands at the forefront of innovation, driving advanced capabilities and solutions tailored to the most critical national security and civilian missions.

Employees

3k+

Founded

1998

Domain

Jobs

External application · ~5 min on Agile Defense's site

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