Solution Support Manager

Agilent is a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.  Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us.  Information about Agilent is available at www.agilent.com.

The Solution Support Manager is responsible for ensuring that the service organization is equipped to deliver complex business solutions, including high-end service support, new product introductions (NPIs), application workflows, and consultancy-based services. The role focuses on driving profitable growth of the customer service business by aligning with regional strategies and translating them into actionable country-level plans.

This position plays a critical leadership role in strengthening organizational capability, enhancing customer experience, and enabling efficient service delivery through proactive planning and cross-functional collaboration with Sales, Service, and Solution teams. The incumbent is also responsible for driving strategic initiatives, improving operational efficiency, and ensuring the organization remains future-ready to meet evolving customer and market demands.

1. Strategy & Execution
•    Translate regional and global strategies into clear country-level priorities and execution plans
•    Drive innovation, change initiatives, and strategic programs to support business growth
•    Identify gaps and implement improvement actions to strengthen service delivery