Senior Manager, Engagement & Change Management – Bangkok

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)   

The Supply department is Agoda’s partner relationship management function, working with external partners to ensure strong supply across accommodations, flights, and activities. 

Within Supply, the Central Management Office (CMO) was established as the department’s backbone. The CMO leads cross-functional special projects, drives governance and cadences across Supply, manages headcount planning and budget allocation/spend, and designs and executes key people initiatives—such as learning & development, performance management, engagement, and change management 

• Drive higher engagement across Supply: Identify key opportunities to improve employee engagement (e.g., recognition, collaboration, ways of working) and lead initiatives that deliver meaningful, measurable impact. 

• Strengthen change management: Identify change needs and support the planning and execution of change management for high-impact initiatives across Supply. 

• Own additional projects: Take end-to-end ownership of ad hoc projects that advance the team’s priorities and contribute to broader organizational success 

• Run other BAU tasks relating to engagement including Supply’s townhall, AMA sessions 

• Partner with diverse stakeholders: Collaborate closely with Agoda’s People teams and key internal stakeholders across Supply—particularly senior leaders such as the SVP and regional/country directors. 

• Lead analysis and shape solutions (quant + qual): Own problem definition and analysis, using both quantitative and qualitative insights to build frameworks and propose initiatives that drive and enable change within Supply. 

• Drive execution and deliver impact: Take initiatives from concept to implementation—tracking outcomes, delivering measurable results, and continuously iterating to improve effectiveness 

• Minimum 6+ years of experience working preferably in people’s team or consulting firm and worked on people topic or change management before  

• Bachelor degree in HRM, psychology experience is a plus  

• Passion in people topic 

• A high level of proficiency in the MS Office Suite, especially in Excel and Powerpoint  

• Strong analytical skills on both qualitative and quantitative aspects  

• The interpersonal skills to interact professionally with stakeholders at Director level and above  

• Excellent verbal and written communication skills (in English), including the ability to report project updates clearly and succinctly to different levels of the management hierarchy.  

• The drive, speed and creativity to not only execute given tasks, but proactively come up with your own ideas and create improvements for everyone.  

• Proficiency in SQL, Tableau  

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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