Loan Servicing Specialist

This position supports the Agri-Access lending program through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction analysis and documentation; systems accounting, reporting and monitoring; portfolio servicing; and overall client service and support. Works very closely with Originators, 3rd Party Investors, Direct Borrowers, Relationship Managers, Financial Operations, and other Agri-Access team members throughout all phases of loan/lease cycles including post close servicing, documentation and final exit (payoff, restructure, foreclosure, REO etc.). 

Client Service Support

• Establishes, develops, and maintains a strong client relationship with internal and external clients and acts as a liaison between Agri-Access and clients or other third-party investors.  
• Answers client questions via email and phone using the highest quality service techniques.   
• Educates partnering institutions and team on program delivery and processes.
• Provides reconciliation and servicing process training to clients as needed.

Servicing Actions

• Monitors borrower/lessee compliance with loan/lease documents.  
• Works with originator or clients on more complex material servicing actions identifying deficiencies in documentation, changes in title, status of account or the borrower. Subject matter expert on assigned accounts.  
• Prioritizes and analyzes incoming material service requests (requiring credit approval) and delegated approval. Material actions include; change of payment dates, change of maturity, payment extension, release of collateral, release of insurance proceeds, consents, easements, substitutions, and release of liabilities.   
• Completes delegated authorities such as conversions and assists with at-risk accounts.   
• Conducts research (internal and external) on a transactional basis per the servicing action.    
• Conducts in-depth review of lending partners unique set of documents and troubleshoots and corrects issues and/or discrepancies.    
• Packages and submits to credit for approval.  
• Corresponds with clients as needed to obtain additional information and relays conditions for approval or denial.  
• Prepares documents for direct serviced loans as needed.  
• Reviews files and closes requests when all conditions are met.

Systems Accounting, Reporting, and Monitoring

• Creates or updates loan/lease data in origination/servicing systems. 
• Inputs, updates, gathers and monitors information to provide reporting as requested (DQ (delinquency), rate reset, maturity, UCC (Uniform Commercial Code) continuations).  
• Performs a variety of accounting procedures related to lender reconciliation, receipts, checks issued, and payoff.  
• Follows-up with team members and clients as needed for outstanding information or other specific campaign data based on the review of reports and systems information.  
• Monitors and audits borrower verifications and the collection and consistency of information. 

• High School Diploma required. Bachelor’s degree in in business administration, accounting, finance or related field preferred.  
• Intermediate-level experience in banking or lending environment.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization. 
• Ability to prioritize and organize incoming work load with minimal supervision.  
• Knowledge of complex loan structure, systems and documentation.   
• Strong computer skills, including Microsoft Office applications and customer relationship management (CRM) programs. 

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.