JW Marriott Valet Runner - 3rd Shift

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

• Create a professional and welcoming atmosphere by posting up with proper posture, in the motor lobby, in view of our guests
• Pause and engage each guest entering and exiting the hotel and create relationships and connect with them by being curious and knowledgeable about their interest
• Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
• Using proper verbiage with guests and follow all JW Marriott and AHC policies, procedures and standards
• Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
• Assist guests with their luggage. Loading, unloading, and escorting them to their room
• Providing an engaging orientation of the hotel and the surrounding area
• Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
• Providing consistent communication with other valets, your doorman and other departments, to ensure the guest’s experience timely and flawless service
• Complete daily tasks on the shift checklist accurately
• Meet with and pass along any information pertinent to the next shift
• Ensure complete and proper uniform, including name tag and griffin pin, are worn and in perfect condition each day. Arrive at work clean shaven and with a professional looking haircut
• Extensive Knowledge of the area and directions to many local destinations
• Aware and able to expedite hotel safety and security procedures
• Have knowledge of the property, hotel, staff, and services (including hours of operation)
• Calls taxi for guests
• Perform additional duties and tasks as assigned

• Must be able to run, walk, and stand for upwards of 8 hours.

• Previous customer service experience.