Branch Coordinator

WHAT IS ON OFFER 

Alfred H Knight has an exciting opportunity for a Branch Coordinator to join the Operations team in Rustenburg. The purpose of this role is to oversee day-to-day operations, ensuring effective resource planning, task delegation and adherence to client specifications and AHK's operational procedure. 

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight the incumbent will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential

• The organization and process of the daily workload to meet the agreed work schedules and ensuring the supervisors effectively manage their teams.
• Liaising with the administration and laboratory departments to prioritize work specific to customer’s expectations
• Liaise with the Branch Manager to ensure that the following contingencies are met: staff shortages as a result of leavers, illness, holidays, equipment malfunction/breakdown, peaking or growth of work volume within operations, re-prioritizing of significant amounts of sampling work. 
• Ensuring that the workforce is sufficiently motivated, skilled and properly trained to meet the operational needs of the business. It is the post holder’s responsibility to inform the Branch Manager of continual resourcing difficulties and/or operational problems
• Ensuring at all times that a high degree of accuracy and precision is applied to sampling/surveying and sample prep through incorporating and promoting good sampling practice principles.
• Maintaining record keeping, such that work is clearly and easily auditable, and traceable within the guidelines of AHK
• Supporting the Branch Manager in organizing and participating in client visits and general client related technical discussion
• Participating in disciplinary and grievance meetings in line with Company procedure and in consultation with the HR Department. 

Required Competencies 

• Ability to demonstrate literacy and be numerate
• Excellent ability to delegate responsibilities while maintaining
• organizational control of branch operations and customer service
• Trained in conflict management and effective interpersonal skills
• Highly proficient in English (verbal and written)
• Ability to communicate effectively orally and in writing
• Demonstrate the ability to lead
• Can orchestrate multiple activities at once to accomplish a goal
• Ability to work from own initiative with minimum supervision
• Demonstrate good attention to detail
• Ability to work in a team
• Energetic and self-starter

Required Work Experience

• 3 years minimum experience in the commodity surveying, specific to metals and minerals

Required Qualifications

• Matric (with maths & science)
• Supervisor Certificate would be an advantage
• Knowledge of the different laws (Labour, Safety)
• Knowledge of sampling methodology
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) 

Required Languages

• Proficiency in English (verbal and written)

BENEFITS 

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.