Clinical Training Program Manager

United States·OaklandFull-timemid

OtherClinical ManagerTraining Program Manager

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Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Job Summary:

The SMH Clinical Manager is responsible for providing clinical supervision, training, and oversight to staff and interns within the Specialty Mental Health program and overseeing operations of the Behavioral Health Training Academy. The Clinical Manager also supports program operations through productivity monitoring, program management, staff development, and liaison activities with funders and community partners. In addition, this position carries a small caseload and provides direct clinical services to Specialty Mental Health clients. This position reports to the SMH Director.

Assist in implementing and monitoring assigned program(s)’ service delivery, quality of care, contract deliverables, and future program development.

Provide administrative oversight and performance evaluation of staff assigned.

Collaborate with the system of care providers and funders regarding program management.

Provide weekly individual/group clinical supervision to staff assigned.

Clinical supervision encompasses all aspects of behavioral health services: intake/assessment, diagnosis, treatment planning, treatment interventions, charting procedures, case management, consultation, and case closing procedures.

Perform chart reviews to monitor clinical interventions and documentation of services, to ensure quality and appropriateness of services, including risk management.

Maintain at least 5 FTE equivalent of clinical supervisee load.

Be the Supervisor of the Day to manage client crisis and client care urgent needs for that day.

Participate and/or facilitate staff meetings, training, peer review meetings, and consultations as assigned.

Function as a professional role model for staff.

Provide behavioral health service to a small caseload of clients.

Maintain timely and accurate service contacts per appropriate standards and regulations.

Fosters an environment that promotes trust and cooperation among clients and staff.

Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.

Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.

Participates in general membership meetings, fundraisers, and other public events, as required.

Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.

Attends AHS staff retreats and Board of Directors meetings, as required.

Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Three to five years of clinical experience in a behavioral health setting.

Clinical Supervisory experience in behavioral health setting supervising para-professionals, peer specialists, family partners preferred.

Program management experience in behavioral health setting preferred.

Bilingual/bicultural in an Asian Language.

Knowledge of cultural issues, community resources, and family dynamics preferred.

Knowledge of Medi-Cal/Medicare/ Rehab Option documentation and HIPAA standards.

Excellent verbal and written communication skills.

Maintain valid California professional license in good standing for in LCSW, LMFT, LPPC, Licensed Psychologist

Completion of 15-hour Clinical Supervision Training for clinical supervision

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job requires the mobility to work in a clinic setting, strength to lift, carry and position supplies and small equipment; touch to conduct physical health assessments; vision to read handwritten and printed materials, and examine and observe patients; hearing and speech to converse in person and by telephone. The employee is occasionally required to lift 10 to 15 pounds. The job is performed in a moderate-to-loud work environment.