Associate - Policy Member Maintenance (1 Year Contract - HK Region)

Malaysia·Cyberjayamid

OtherMaintenance

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Quick Summary

Key Responsibilities

Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate

Technical Tools

OtherMaintenance

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

About the Role

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Responsible for providing after-sales support to policy-related administrative processes

Responsibilities

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Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
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Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
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Ensure meeting personal quality, efficiency, turnaround time, and attendance benchmark.
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Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.
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Ensure team operating efficiency.
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Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Requirements

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Education: Degree in Business Management or any field of study.
Language: English & Mandarin to support HK Region.
Positive demeanor and willingness to share and learn.
Ability to work under pressure with minimal mentorship and is a phenomenal teammate

Forward thinker in anticipating the potential problem that may arise and provide proactive solutions promptly.

Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).

The role is required to follow Hong Kong working calendar.

Willing to work in Cyberjaya & Putrajaya.

*This is a 1 Year Contract Position.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.