Change Specialist, Principal

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

1.     Change Planning & Strategy

• Develop comprehensive change management plans to support healthcare initiatives, including timelines, milestones, and success metrics.

• Conduct impact assessments to identify affected processes, systems, and stakeholders.

• Align change plans with overall Integrated Healthcare Strategy and organizational priorities.

2. Stakeholder Engagement

• Build and maintain strong relationships with internal teams (Network Management, Care Management, Claims Operations, Health Technology and Transformation, etc.) and external teams (Tech, Marketing, Agency, etc.)

• Facilitate discussions and alignment sessions to secure stakeholder buy-in and address concerns.

• Act as a liaison between different internal and external teams to ensure smooth execution of change management plan.

3. Communication & Training

• Design and implement communication strategies to keep stakeholders informed about changes, timelines, and expected outcomes.

• Develop training materials and coordinate sessions to support adoption of new processes and systems.

• Ensure messaging is clear, consistent, and tailored to different audiences.

4. Risk Management & Readiness Assessment

• Identify potential risks to change adoption and develop mitigation strategies.

• Conduct readiness assessments and monitor adoption progress using defined KPIs.

• Escalate issues and propose corrective actions when necessary.

5. Governance, Reporting & Continuous Improvement

• Ensure compliance with organizational change governance standards and frameworks.

• Prepare regular reports for leadership on change progress, challenges, and outcomes.

• Capture lessons learned and recommend improvements for future initiatives.

6. Collaboration with relevant Project Team

• For Healthcare related projects, work closely with project managers and business analysts to integrate change activities into project plans.

• Provide input on resource planning and timelines to ensure realistic delivery.

• Min. 7 years’ experience in change management or related roles
• Strong knowledge of change management frameworks
• Excellent stakeholder management and interpersonal skills.
• Exceptional communication skills—both written and verbal.
• Analytical and problem-solving abilities to assess impacts and measure success.
• Experience in healthcare or insurance industry is an advantage.
• Familiarity with provider networks, agency collaboration, and claims processes is desirable.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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