（高级）经理，客户交互体验

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

• →围绕客户体验提升方向，建立并监控与客户体验直接相关的运营指标，形成体验提升的闭环管理机制；
• →管理并优化运营关键业务的触点体验，运用可用性测试、数据分析等方法，理解客户使用习惯、情感及体验需求，确保优化成果的有效落地；
• →结合调研、访谈等方式，识别痛点，定位运营流程中的断点、堵点，输出洞察与诊断建议，驱动前端业务规则、系统功能及服务话术的迭代，推动运营、服务及体验环节的持续改进与优化闭环；
• →以“客户视角”对运营相关设计开展审查，并对材料的精简，流程的简化等提出优化建议；
• →开展客户体验专项培训，推动员工的认知深化与行为转化；
• →主管交办的其他任务

• 本科及以上学历，保险学、金融学、市场营销、管理学等相关专业优先
• 10年以上工作经验，具备5年以上金融或互联网企业交互设计或客户体验相关工作经验，有客户体验管理体系搭建和体验提升项目经验优先考虑
• 掌握定性、定量等体验管理方法论，推动可落地的体验优化方案
• 具备出色的项目推动能力、内/外部沟通协作能力和资源整合能力
• 善于创新思考、追求极致，具有从0到1构建客户体验管理体系的开拓精神

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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