Associate Solution Engineer

We are looking for an outstanding Associate Solutions Engineer to join the Revenue team in an amazing tech startup located in the center of Sydney, Paris, and London!

You are going to be our #2 Solutions Engineer at Aircall the APAC region and you will be able to impact our team and our customers starting from day one.
The Solutions Engineering team lives in the middle between Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives.

• Working closely with Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle. 
• You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customers designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities.
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system into their productivity tool.
• Setting up POC together with your clients providing technical expertise also in the pre-sales activities.
• A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
• Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise. 
• Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
• Contribute to the developer platform with materials, solutions, and services offered to client to share it with the community

• You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.

• You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people thinkings in a positive way.

• You live in the nexus between business, sales, and technology.

• You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.

• No Solutions Engineering experience needed. You have always been the person-to-go for technical questions as playing a role as an AE or Strategic CSM in a tech company. Or perhaps you are an engineer who wants to get closer to the Business Teams

• Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last.