Branch Care Coordinator

Location:

Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.
We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.

• Provides helpful, friendly service to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. 
• Provides information/literature to prospective clients. 
• Creates walk-in appointments for therapeutics and books follow-up appointments for the branch. 
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements. 
• Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Assists in the management of equipment - including warranty, maintenance and repair for internal assets, as well as customer owned medical devices and other products. 
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities. 

• College Certificate/Diploma or Equivalent

• Computer literate in Microsoft Office and Google Suite, with strong data entry skills. 

• Able to work flexible hours and provide service to our customers for extended hours.

• 1-2 years of experience in a Call Center or in Office Administration

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.