Branch Care Coordinator

Location:

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

• Provides friendly and helpful service to customers by providing general information as it pertains to oxygen or CPAP therapy and other respiratory equipment or by directing telephone and walk-in inquiries to appropriate staff member.

• Assist with sales and maintenance of CPAP inventory for the branch. Sales of CPAP supplies to walk-in and call in clients. Creates walk-in CPAP appointments and adds them to scheduling software and books follow-up appointments for the branch. Provides assistance and answers questions for clients in terms of their funding program requirements.

• Maintains client confidence and protects Air Liquide Home Healthcare operations by keeping information confidential. Protects clients and employees by adhering to infection control policies and protocols.

• Contributes to team effort by working with other staff to achieve optimal customer service.  Supports co-workers and the work of other departments by assisting in billing and accounts receivable processes, receiving payments and completing posting remittance forms.

• Assists healthcare professionals with the completion of necessary forms pertaining to equipment maintenance, shipping documents, and funding documents.

• Works with staff members to coordinate payments by preparing funding documents, and maintaining knowledge of funding systems.

• Provides support for supervisors/managers, sales and healthcare staff by performing daily office duties such as; answering the phone, typing and proofreading documents, photocopying, scanning/emailing documents, close/balance Moneris Batch, month-end duties, and other administrative operations that impact the client account statement and asset fleet, filing, opening, sorting and distributing mail, maintaining all database systems.

• Contributes to a safe work environment by obeying safety rules, working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.  Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

• As requested, ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's’ instructions; troubleshooting malfunctions; and arranging for repairs.  Contributes to the growth of Air Liquide Home Healthcare by providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.

• 1-3 years' experience in Office Administration or a Call Centre

• 1-3 years' experience in Billing and Accounts Receivable processes

• Remain calm and professional under stressful situations

• Superior organizational & customer service skills

• Experience with insurance providers considered as asset

• Proficient in Microsoft Office and Google Suite applications

• Completions of High School

• Completion of Post-Secondary Education in Administration, Medical Office Assistant program or related discipline is highly desirable.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.