GBS SNow Solution Owner (m/f)

Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global

powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving

efficiency and excellence across the globe.

• Propose, define, and drive the ServiceNow solution roadmap, aligning it with global business strategies

• Partner with Business Process Owners (BPOs) to support the definition and integration of domain-specific roadmaps

• Define, track, and optimize value generation metrics within the scope of the solution

• Analyze performance data and build insightful dashboards to ensure continuous improvement and ROI

• Own and monitor user adoption metrics throughout the entire lifecycle of the solution

• Establish clear adoption KPIs and coordinate end-to-end testing processes (UAT)

• Collaborate with local key users to guarantee smooth transition and change management across regions

• Act as the strategic second-level filter for IT and business needs, prioritizing the backlog based on business impact and feasibility

• Translate business requirements into clear technical specifications for agile IT delivery teams

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At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.