Delivery Consultant

San Francisco · Remote Us · United States - San Francisco · New YorkRemotemid

Customer SupportDelivery Consultant

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Quick Summary

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100,

Technical Tools

Customer SupportDelivery Consultant

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

Delivery Consultant

Join Airtable’s Professional Services team as a Delivery Consultant and help enterprise customers unlock the full value of Airtable. In this high-impact, client-facing role, you’ll design, build, and implement tailored solutions that streamline workflows, accelerate onboarding, and drive long-term adoption. You’ll manage end-to-end implementations, collaborate cross-functionally, and shape best practices—making a measurable difference for our customers and our platform.

Responsibilities

~1 min read

→Deliver multiple concurrent enterprise Airtable implementations on time and within scope
→Design scalable, reusable solution patterns and implementation playbooks
→Lead customer onboarding and accelerate time-to-value
→Advise customers on best practices, solution architecture, and workflow design
→Contribute to internal documentation and best practice libraries
→Partner with product teams to share customer insights and influence the roadmap
→Collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction
→Track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation

5–8+ years in consulting, professional services, or solution delivery roles
Experience with enterprise SaaS platforms (e.g., Airtable, Salesforce, ServiceNow)
Strong background in workflow design, process mapping, and system implementation
Skilled in cross-functional stakeholder management in enterprise environments
Excellent consulting and client-facing communication skills
Ability to translate business requirements into scalable solutions
Solid understanding of database design and data modeling
Proven project management skills across multiple concurrent implementations
Ability to simplify complex technical concepts for diverse audiences
Hands-on builder mindset with Airtable or similar platforms
Basic fluency in AI/automation (workflows, scripting, LLM-enabled automations)
Deep Airtable platform expertise (preferred)
Experience with APIs, integrations, or light scripting (preferred)
Industry-specific consulting experience (e.g., marketing ops, product ops, finance ops) (preferred)
Change management and training experience (preferred)
Experience contributing to product feedback loops (preferred)
Prior experience in a high-growth startup or scaling services organization (preferred)

What We Offer

~3 min read

✓In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)

✓Competitive pension scheme, life insurance, paid leave and sick leave

✓Complimentary mental health support via Modern Health

✓Family planning support via Carrot (fertility, adoption, and surrogacy)

✓Flexible and generous time off and sick time benefits

✓Transportation & Commuter Benefits

✓Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.

✓Supplemental reimbursement for Gender Affirmation procedures and services

✓Legal services - access to online tools to legal forms