Home Infusion Intake Coordinator

Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Intake Coordinator to join our growing team. This is a critical role responsible for ensuring patients have timely access to life-changing infusion therapies by managing insurance verification, benefits investigation, prior authorizations, and patient onboarding activities.

If you thrive in a fast-paced healthcare environment, have strong infusion intake experience, and enjoy helping patients navigate complex insurance requirements, we'd love to hear from you.

The Intake Coordinator is responsible for providing patient access to infusion therapies by verifying insurance eligibility, reviewing benefits, obtaining authorizations, and coordinating communication between patients, providers, nursing, pharmacy, and sales teams.

This role requires a strong understanding of infusion reimbursement, medical and pharmacy benefits, prior authorizations, and patient onboarding workflows.

• →Enter patient, physician, insurance, and authorization information into company systems
• →Review incoming referrals and prescription orders
• →Contact patients and providers to obtain missing information
• →Conduct comprehensive benefits investigations for new referrals
• →Review both medical and pharmacy benefit plans
• →Obtain clinical documentation needed for prior authorization submissions
• →Follow authorizations through approval and resolution
• →Communicate authorization status updates to patients, providers, and internal teams
• →Manage denials and assist providers with appeals and peer-to-peer review processes
• →Educate patients regarding coverage and financial responsibility
• →Coordinate care across Nursing, Pharmacy, Sales, and Reimbursement teams
• →Assist patients with manufacturer assistance programs and financial support options
• →Maintain detailed documentation in patient records
• →Identify alternate pharmacy providers when required by payer restrictions
• →Support training and development of new team members
• →Participate in process improvement initiatives and workflow optimization projects

To be considered for this position, you must complete the Culture Index Assessment.