Lead, Medical Assistant 

Akido is seeking a Lead Medical Assistant to play a critical role in supporting high-quality, patient-centered care across our clinical operations. Reporting to the Clinic Manager (or Director of Clinical Operations), this role serves as both a hands-on clinical contributor and a day-to-day leader for Medical Assistants and receptionists within the clinic. You’ll help set the standard for clinical excellence, workflow efficiency, and patient experience while acting as a key liaison between providers, clinical staff, and operations. This is an exciting opportunity for an experienced MA who wants to grow into leadership while staying closely connected to patient care.

• →Serve as a lead and point of support for Medical Assistants and receptionists, modeling best practices in patient care, professionalism, and clinic workflows.
• →Perform Medical Assistant duties, including rooming patients, taking vitals, documenting in the EHR, preparing exam rooms, and assisting providers during visits.
• →Perform front office duties on an as-needed basis
• →Coordinate daily clinic operations to ensure smooth patient flow, timely appointments, and adherence to care protocols.
• →Support onboarding, training, and ongoing coaching of Medical Assistants and receptionist to maintain consistent clinical standards.
• →Act as a liaison between providers, clinical staff, and operations to address workflow issues and improve efficiency.
• →Ensure compliance with clinical protocols, infection control standards, and documentation requirements.
• →Assist with inventory management, equipment readiness, and supply ordering as needed.
• →Identify opportunities for process improvement and contribute to continuous quality improvement initiatives.
• →Support special clinical programs, pilots, or initiatives aligned with Akido’s mission and care model.

• Certified Medical Assistant (CMA, RMA, or equivalent) (required)
• 3+ years of experience working as a Medical Assistant in a clinical setting (required)
• Prior experience in a lead, senior, or informal mentorship role supporting other MAs (required)
• Experience working in primary care, community health, or value-based care environments (preferred)
• Strong communication skills with the ability to work effectively with patients, providers, and cross-functional teams (preferred)
• Comfort using EHR systems and digital health tools (preferred)
• Organized, adaptable, and able to thrive in a fast-paced, evolving clinical environment (preferred)