Indirect Sales Audit & Quality (Al-Gharbia)

1- Retail Audit & Compliance: • Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance. • Identify gaps, risks, and non-compliance issues and escalate them as required. 2- Customer Centricity & Quality: • Assess Customer Centricity standards and service quality in line with company policies and regulatory requirements. • Utilize standardized audit checklists to evaluate each location or branch consistently. 3- Audit Feedback & Reporting: • Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations. • Provide clear feedback to retail site management to address audit findings and improve compliance and quality. • Submit a final audit report covering all visited locations, highlighting risks and areas for improvement. Requirements • Bachelor’s degree. • 1-2 years of experience in Fintech or Telecommunication is preferred. • Strong knowledge in Microsoft office (Excel, Word, and PowerPoint). • Basic understanding of cash handling procedures and POS transaction flows. • Familiarity with audit principles, checklists, and scoring methodologies. • Ability to review operational processes and identify gaps or risks. Benefits Embark on an exciting journey with the Fin-Tech Experts. Join a workplace that actively encourages and supports all talents. A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.