AHPD Animal Care Service Manager

• Retrieves lost, stray or otherwise at-large domestic animals; determines ownership through license/owner identification tags or microchip in order to reunite domestic animals with owners; transports animals humanely to impound facilities when necessary.
• Investigates domestic animal complaints and conducts follow-up visits regarding City Code violations observed or reported to the Police Department.
• Conducts follow-up investigations for all reported animal bite/scratch cases to ensure post bite/scratch requirements are met in accordance with the Texas Health and Safety Code.
• Work proactively in the community to address domestic animal concerns; provides guidance to domestic pet owners regarding ownership responsibility, pet safety, and regulation/registration requirements.
• Maintain the Animal Care Services webpage on the City's website and provide updates as necessary; prepares community bulletins and newsletter articles pertaining to domestic and non-domestic animal issues and concerns.
• Maintain and update a lost and found page on the City's website to include pet description, owner information, pet location, and a picture of the lost/found pet.
• Examine animals for signs of injury, illness or distress; seek arrangement for veterinary care; ensure animals are free from fleas, ticks and other parasites.
• Transport domestic animals for veterinary services, training, trial home visits and other needs specific to the rescue and adoption programs.
• Maintain records of each animal's medical history and treatments; photograph and document the progress of animals treated; schedule preventive medications and ensure they are applied; coordinate with kennel staff specific animal needs.
• Stay current on low cost veterinary options; develop working relationships with animal hospital/rescue staff and veterinarians.
• Seek funding raising opportunities specific to animal care services to include donation drives, grant opportunities and other fundraisers supported by animal care service support organizations and local businesses.
• Remain current on non-domestic animal and wildlife issues/concerns; work proactively with the community to keep residents informed and provide guidance to discourage non-domestic and wildlife animal presence.
• Manage and promote the Trap-Neuter-Return Program (T-N-R) to control the feral cat population: work with volunteers and network with outside support providers for T-N-R Program opportunities and program enhancements.
• Enter all animal care services activities in the Police Department records management system; maintain databases and spreadsheets necessary to prepare activity reports and track expenditures.
• Attend and successfully complete a minimum of thirty (30) hours of specialized training on topics involving domestic and non-domestic animal case service and animal control programs (Health and Safety Code Chapter 829.002).
• Disposes of dead animals found or reported on public or private property.
• Performs duties as assigned.

• High School Diploma or GED equivalent.
• Experience or knowledge of 501(c)(3) non-profit organizations preferred but not required at entry level.
• Experience in animal rescue or animal care organizations

• Basic Animal Control Certification
• Valid Class C driver's license or equivalent

• Knowledge of State Laws and local Ordinances to include, but not limited to the Texas Penal Code Chapter 42, Texas Health and Safety Code Title 10, and Chapter 4 & 10 of the Alamo Heights City Codes.
• Knowledge in the care and use of animal control equipment, humane traps, humane capture and handling techniques, and animal transport procedures.
• Knowledge of basic animal care and the characteristics of domestic and non-domestic animals.
• Knowledge of computer equipment, basic computerized data entry procedures, and internet research procedures.
• Knowledge of the Microsoft Office Suite, specifically Word, Excel, and Outlook.
• Knowledge of the Alamo Heights Police Department General Manual.
• Knowledge of the Alamo Heights Employee Manual.
• Ability to manage and operate a domestic animal rescue organization, network with other rescue organizations, and arrange for adoptions both local and distant.
• Ability to develop and manage a foster animal program to prepare animals for adoption.
• Ability to effectively utilize software programs designed to track animal care services activities, track licensing and microchip data, and develop reports for planning and budgetary purposes.
• Ability to understand and manage the budget for an animal care services program and participate in budget planning each fiscal year.
• Ability to participate or initiate fundraising opportunities with grant organizations, animal care services groups or the general public.
• Ability to research animal control/care issues and make recommendation for remediation.
• Ability to prepare newsletter articles and community bulletins concerning domestic and non-domestic animal issues/concerns.
• Ability to operate a digital camera and download pictures into computer programs.
• Ability to communicate clearly and effectively; address sensitive animal care services related concerns tactfully in private and public venues.
• Ability to maintain effective working relationships with other employees and the general public.
• Ability to read and write the English language.
• Ability to work within the chain of command.
• Ability to safely operate City equipment and City owned vehicles in compliance with State Law, Department policy, and City policy
• Ability to work a flexible schedule or overtime to allow for occasional weekend adoption events.

• Frequently required to lift or move heavy objects up to sixty (60) pounds.
• May be required to climb, stoop, kneel, crouch or crawl.
• Able to tolerate regular exposure to various weather conditions and outside elements.
• Able to provide on-call responses to a variety of animal related concerns including, but not limited to injured/sick domestic and non-domestic species, wildlife intrusion, poisonous and non-poisonous reptile issues, relocation of trapped wildlife, aggressive canines, feral cats and other species of animals prohibited by City Codes.
• Able to withstand occasional levels of noise beyond reasonable levels.
• Able to demonstrate hand-eye coordination.

Revision Date: February 2025