Care Expert - Belgium 🇧🇪

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

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  Have 2+ years of experience in: a customer-support role; or education; or communication

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  Are bilingual English + Dutch OR English + French❗️

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  Have a passion for caring for members, and solving their problems

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  Love written communication

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  Are comfortable with computers and technology in general

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  Have a very empathetic mindset

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  Are motivated and entrepreneurial

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  Have an enthusiasm for teamwork, learning and teaching  

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  Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t. 😉  

Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.

• For this opportunity, we are aiming to hire full time and within the A1-B1 level range.

• Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more!

• Location: You must be legally eligible to work from Belgium or France.

• Remote work: We offer remote work flexibility, but we value in-person collaboration

   

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

🤘A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work