Care Expert - France 🇫🇷

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• 80% dedicated to providing exceptional member support

• 20% driving innovative Care projects tailored to your unique expertise

As an experienced Care Expert, you'll have the chance to:

• Identify and implement key improvements

• Transform data insights into actionable solutions

• Lead end-to-end implementation

• Guide and inspire fellow Alaners

• Build high-performing project teams

• Shape the future of Care at Alan

• Design member empowerment initiatives that boost autonomy

• Architect Care team structures for peak performance

• Collaborate on cross-community product innovations

• Help us grow by attracting top Care talent

Your projects will be shaped by your passions and expertise, making each role truly unique!

You will thrive at Alan if you:

• Have a genuine passion for helping others and find joy in solving member challenges

• Master French and English at a full working proficiency level (written and spoken)

• Navigate technology with confidence and embrace digital tools

• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only)

• Bring natural empathy and a calm presence to every interaction

• Love taking initiative and turning ideas into action

• Thrive in collaborative environments where you can both learn and share knowledge

• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! 😉)

For this opportunity, we are aiming to hire within the A2-B1 level range of our salary grid.

Interviews will start end of March.

ℹ️  Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team 🇫🇷.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.