BP Energy Center Operations Associate – Part Time, Evening

BP Energy Center Operations Associate – Part Time, Evening

Reports to: Director of Administration
Status: Part-time, Non-Exempt

POSITION SUMMARY
Hours: 3:30 pm-8:30 pm Monday through Thursday
The BP Energy Center Operations Associate’s role is to facilitate the client and attendee experience through exceptional customer service and attention to detail, and to proactively perform the facility’s daily operational duties.

KEY RESPONSIBILITIES
Guest Support
• Manage online, phone, and in-person reservation requests, following up with detailed communications for clients and staff
• Initiate, edit, and track invoices for client reservations
• Guide guests through policy and procedure information, ensuring a positive experience
• Welcome all guests and provide any assistance needed
• Walk clients through the meeting space check-in and check-out processes, clearly communicating expectations and answering any questions
• Provide technical assistance for facility technology that may interface with client devices
Operational Support
• Manage complimentary coffee and tea services/stations
• Pre and post screen meeting spaces, common areas, and restrooms for cleanliness and state of readiness, adjust if needed
• Perform exterior perimeter walks, removing trash and debris, ensuring a welcoming environment
• Manage supply/office inventory
• Interior plant maintenance
• Communicate regularly with the BPEC Manager about facility needs
• Closing procedures, including facility prep and alarm management

QUALIFICATIONS
• A combination of at least 2 years of relevant experience in customer service or in engaging hospitality roles
• Direct experience with any reservation system
• M365 experience (Outlook, Excel, Word, SharePoint, OneDrive, etc.)
• Experience with connecting devices to projectors and digital displays
• Event management experience preferred

CORE COMPETENCIES
• Customer service and client management
• Excellent communication skills
• Strong problem-solving skills
• Facility maintenance and technical systems
• Good Judgement and professionalism
• Attention to process and detail
• Health, safety, and compliance

WORK ENVIRONMENT & ACCESSIBILITY
We are committed to creating an inclusive and accessible workplace. The physical, sensory, and environmental requirements described here represent the general nature of the role and are not intended to exclude individuals who can perform the essential functions of the position with or without reasonable accommodation.
This role may involve a combination of desk-based and active work in a professional office or field environment. The position requires the ability to effectively engage in communication, operate standard office technology or job-related equipment, and perform the core responsibilities of the role. Reasonable accommodations will be provided in accordance with applicable laws to enable qualified individuals with disabilities to perform the essential functions of this position.
The requirements below describe the physical demands of this role in its typical working conditions and are not intended to exclude qualified candidates.
Physical Demands To perform the essential functions of this role, the employee will regularly:
• Remain stationary (seated or standing) for extended periods.
• Operate a computer, keyboard, and standard office technology.
• Communicate clearly in verbal and written form.
• Move throughout the office and navigate multi-floor work environments.
• Transport and position objects weighing up to 50 lbs on an occasional basis
• Perform tasks requiring visual acuity at varying distances, including screen-based work
If you require an accommodation to perform any of the above functions, please notify HR during the application or onboarding process

The Alaska Community Foundation is a Equal Opportunity Employer