Salesforce Administrator

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. 

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

In this role, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis.

This is a data-driven role where you will leverage your Salesforce expertise with the unique needs of Alertus to deliver an effective user experience as well as align with current business processes. Our ideal candidate is a highly organized individual who thrives in a high-impact role where they will work cross-departmentally to provide strategic insight into the full customer life cycle through Salesforce best practices.

Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and forecasting accuracy

Developing relationships with key executives in the Marketing, Sales, Production, Accounting, and Client Services teams as well as the CEO

Creating standard operating procedures around Salesforce reporting that can be used by all internal users as needed

Evaluating how Alertus currently uses Salesforce and suggest and implement new processes to improve better meet company objectives

Understanding the Alertus full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers

Owning the Salesforce training for all internal users as well as periodically providing company-wide system training 

Using your technical expertise in Salesforce to ensure all of Alertus is operating at peak efficiency through establishing consistent protocols and processes

Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences

Experience utilizing Salesforce as a sales and marketing analysis tool

In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views

Extensive experience with reporting and dashboards

Thorough knowledge of Workflows, Process Builder, and Flows

Strong understanding of Communities, Knowledge, and Data Categories

Experience with Sales Cloud and Service Cloud

Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects and enhanced functions

Data Loader experience

Salesforce Advanced Administrator Certification

Experience with Pardot

Bachelor’s Degree or equivalent experience

Minimum of 2-4 years of Salesforce Administration experience

Salesforce Administrator certification

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan 

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work Homebuying Incentive Program

Employee Referral Bonuses

Flex Scheduling