Technical Account Manager / Quantum Computing (M/F)

Alice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world’s hardest problems.

The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit 🐈‍⬛. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error correction autonomously!

 

We're a diverse team of 140+ brilliant minds from over 20 countries united by a single goal: to revolutionise computing with a practical fault-tolerant quantum machine. Are you ready to take on unprecedented challenges and contribute to revolutionising technology? Join us, and let's shape the future of quantum computing together!

 

In a context of deployment and industrial operation of an early-stage fault-tolerant quantum computer at a strategic client site, the Technical Account Manager – Quantum Computing is the guarantor of operational excellence, system reliability, and service continuity.

Reporting to the VP of Business, you will work closely with engineering, R&D, product, and tech operations teams to ensure day-to-day performance of the quantum system, smooth client operations, and continuous improvement of service delivery.

 

Ensure on-site operational excellence of the quantum system by continuously monitoring system health, performance, and availability using internal tools and dashboards. Anticipate potential risks to proactively prevent incidents, and perform first-level diagnosis and troubleshooting on complex hardware and software systems.

Manage incidents, tickets, and service continuity by owning the full incident lifecycle, from detection through to resolution. Ensure compliance with SLAs and contractual commitments, and produce detailed incident analyses, root cause summaries, and corrective action plans to prevent recurrence.

Act as the technical interface with the client by representing Alice & Bob within the client’s operational governance structures. Participate in operational committees, service reviews, and performance reporting, while building trusted relationships with client stakeholders and scientific users.

Coordinate internal technical stakeholders by escalating complex issues to expert teams such as R&D, Engineering, and Tech Ops. Provide structured feedback from the field to support product and operational improvements, and contribute to the development and maintenance of operational documentation and the knowledge base.

Support continuous improvement and operational readiness by participating in readiness reviews and audits. Contribute to service delivery process enhancements and help ensure strong alignment between operational reliability and scientific usage.