IT Help Desk Support

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands-on technology support for bank staff. You'll restore service quickly, protect security standards, and keep clear records so problems are solved-and prevented-efficiently.

Key responsibilities include supporting email, hardware, software, connectivity, and product-specific incidents; using approved diagnostic and ticket-tracking tools; installing and maintaining workstations and peripherals; applying desktop security patches; handling device moves/adds; documenting fixes and building step-by-step scripts for the Operations Center; training users on core tools such as Microsoft Office and Teams; and escalating unresolved items to the appropriate tier while maintaining logs.

Required qualifications/skills:

- Working knowledge of Windows 10/11, Microsoft Office, and Teams

- Basic Active Directory user/security group administration

- Basic familiarity with Microsoft 365/Azure

- Strong customer service, organization, documentation, and prioritization skills

- Ability to follow written procedures precisely and explain technical concepts clearly

- Apple iPhone/iPad basics; MDM familiarity a plus; ticketing/knowledge base experience a plus; A+/Network+/MCP desired

Apply today to help keep our teams productive, secure, and supported.

This full-time Help Desk Support role offers a competitive salary (listed at $55,000) plus a benefits package designed to support your health and financial goals: Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Paid Time Off; and dedicated Health Wellness and Financial Wellness programs.

As an onsite Help Desk Support team member in Waco, your day moves between focused troubleshooting and walk-up support. You'll start by reviewing the queue, then pivot as new incidents come in-balancing urgency with clear communication. Between requests, you'll tighten internal documentation so teammates can self-serve common fixes, and you'll coordinate with other IT tiers when deeper investigation is needed. You'll also spend time preparing new-hire setups so employees can be productive from day one. The schedule is Monday-Friday, with rotating on-call Saturdays, so you'll plan your work carefully and keep notes thorough for smooth handoffs.