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Route Reconciliation Specialist/Customer Service

United States·Grand Rapidsmid

OtherReconciliation Specialist

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Quick Summary

Key Responsibilities

Performs driver check-in for all loads to be processed. Computes or recomputes invoices, itemized lists, and tickets showing amount due. Makes change, cashes checks,

Requirements Summary

Must be proficient with Microsoft Suite and 10 key Excellent organizational skills and attention to detail Must have professional attitude and able to deal with confidential documents.

Technical Tools

OtherReconciliation Specialist

Primary Function: This is a hybrid position that will assist the Customer Service department in the day-to-day activities as well as the Finance department by reconciling daily delivery routes, payments, and inventory.

Finance Responsibilities:

Performs driver check-in for all loads to be processed.
Computes or recomputes invoices, itemized lists, and tickets showing amount due.
Makes change, cashes checks, and issues receipts or tickets to customers.
Processes checks through electronic deposit daily and balances end of day reports to driver check in report.
Issues credit memorandums to customers for returned products.
Summarizes and verifies accuracy of driver bank deposits when applicable.
On a weekly basis a full accounting of all invoices must be completed.
Organizes and compiles weekly payroll deductions for employee purchases and open invoices.
Reviews driver inventory over/shorts and make necessary adjustments.
Verifies that drivers gave the correct amount of credit on tomra and re-salable slips.
Uses excel for data entry and performance bonus tracking.

Customer Service Responsibilities:

Works to resolve customer phoned in inquiries or complaints.
Follow up with customer to see that complaints were satisfactory resolved and report to management any major concern or unresolved issues.
Notify sales staff and driver supervisors of account refusals, load, or shipping errors.
Confers with other supervisory/managerial personal to recommend changes in order to avoid recurring complaints.
Explain to customer by telephone or email action taken on complaint.
Confers with sales, warehouse, or drivers to expedite or trace missing or delayed shipments, making sure customers are informed and product is delivered.
Routes orders for filling and follows up on orders to ensure delivery by specified dates.
Informs customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Verify with Driver Supervisor(s) that all routes have been covered. Notifying sales reps. of any deviation to their routes.
Coordinate and insure any and all stops returned from drivers are rerouted and delivered. Making sure sales, operations and customers are notified.
Work closely with warehouse and sales personnel to invoices and credit memos for special events
Coordinates with accounts receivable on unpaid charge invoices and discrepancies on payments.

QUALIFICATIONS:

Must be proficient with Microsoft Suite and 10 key
Excellent organizational skills and attention to detail
Must have professional attitude and able to deal with confidential documents.
Ability to effectively communicate with internal and external customers.
Ability to apply common sense and be able to carry out instructions furnished in written, oral, or diagram form.
Must be a people-oriented person who can be flexible with workload demand.
Must be able to talk or otherwise communicate problems to management and suppliers. Be able to listen to instruction both face to face and over the phone.
Associate degree (AA) or equivalent two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Compensation and Benefits:

Competitive pay.
Great health benefits.
- Medical - 3 different plans to choose from, one is completely company paid.
- Dental
- Vision
Other ancillary benefits.
- 401(k) plan with company match
- Company Paid Life Insurance
- Company Paid Accidental Death and Dismemberment
- Company Paid Short Term Disability
- Paid Time Off
- Paid Sick Time
- Paid Parental Leave
Opportunity for advancement. We are likely to promote within before hiring externally.
Product discounts. We offer generous employee discounts on product purchases.

About Alliance Beverage:

Chicago native Larry Gary settled in Hastings, MI, where he owned and operated a bowling alley. In 1963, Larry and his wife, Joan, decided a change was in order; they moved to the Grand Rapids area, where Larry founded Kent Beverage.

Detroit native Tim Sullivan, along with his brother Mike, founded Sullivan Brothers Construction on the east side of the state. However, after seeing his friends thrive in the beer distribution business, Tim decided to make a change, purchasing Grand Rapids' B&B Beer in 1977.

Both companies grew and flourished, passing from one generation to the next, each strengthening its roots in Michigan. Eventually, over a shared pint, the Gary and Sullivan families envisioned a stronger future together. On May 13, 2013, Kent Beverage and B&B Beer merged, forming Alliance Beverage—a company committed to being the “Preferred Distributor” for everyone it interacts with.

From day one, Alliance has prioritized recruiting top talent and upholding the highest standards of integrity, teamwork, and respect, aiming to enrich the lives of associates, customers, suppliers, and the community. By offering a diverse range of quality products and a supportive, accountable environment, we continually seek to create positive and lasting relationships.

Today, Alliance Beverage is a team of over 550, proudly serving more than 6,000 customers across Western Michigan. With three distribution centers and six sales offices, our team members are not just employees—they’re neighbors who are actively involved in the communities they serve.