Sales Assistant

Join PACE Supply Corp’s San Jose Team! We are seeking a motivated and detail-oriented Sales Assistant to join our dynamic team in San Jose, CA. In this support role, you will work closely with outside and inside sales representatives to ensure smooth operations, excellent customer service, and efficient order processing for our plumbing customers (including contractors, plumbers, and builders). This is an excellent opportunity to grow within a stable, employee-owned company in the wholesale plumbing industry. What We Offer:

• A supportive, high-energy work environment
• A chance to gain valuable experience with a rapidly growing company
• The opportunity to work with an exceptional, ownership-driven team

Ready to contribute to a company that values your skills and dedication? Apply today for this exciting opportunity with the PACE Supply family! 

This customer service role supports both our customers and to our branches.

 

For our ideal candidate to be successful in this position they must have the ability to interact effectively in a fast-paced environment under pressure while remaining patient, kind, resourceful, flexible, and effective. A professional demeanor with good people skills. Full attendance and adhering to the work schedule are essential for this position. Ability to stay focused and committed to accomplishing daily tasks, while taking pride in their quality of work. Strive to build strong rapports with our customers and build robust working relationships with colleagues.

 

PACE Supply is willing to invest in training a candidate that we see fitting into our culture. We are very passionate about our mission and the culture that we have created here at PACE Supply and are excited to share this with the right candidate.

 

Key Responsibilities:

• →Handle high-volume calls and direct to appropriate staff
• →Verify and release customer sales orders
• →Process invoices, statements, and account allocations
• →Open new job, credit, and cash accounts
• →Verify sales tax rates via BOE website
• →Manage refund requests and credit reference forms
• →Prepare and track notices for liens, mechanic lien filings, and collections
• →Update customer accounts and CA numbers daily in MIS
• →Run weekly lien aging reports and follow up on accounts
• →Prepare lien releases for customers

• High school diploma or equivalent required; some college coursework in business or related field preferred.
• 1–3 years of experience in a customer service, administrative, or sales support role (experience in wholesale distribution, plumbing/HVAC, construction supply, or related industries is a strong plus).
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook); experience with ERP systems (e.g., inventory/sales software) is advantageous.
• Excellent communication skills — professional phone etiquette, clear written correspondence, and ability to interact effectively with contractors and team members.
• Detail-oriented with strong organizational skills and the ability to multitask in a fast-paced environment.
• Basic knowledge of plumbing products, terminology, or construction industry preferred but not required — we provide training!
• Reliable, team-player attitude with a strong work ethic and eagerness to learn.

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

 

Physical Requirements:

• Ability to lift items that weigh up to 15 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.