VMI Operator, Service & Repair

PACE Supply is a leading wholesale distributor of plumbing, HVAC, hydronics, fire protection, water treatment, and industrial supplies throughout the West Coast. As an employee-owned company, we are committed to delivering exceptional customer service while creating long-term career growth opportunities for our team members. We are currently seeking two motivated and customer-focused Vendor Managed Inventory (VMI) Operators to support customer operations on-site customer facilities in the Dublin.

The On-Site Vendor Managed Inventory (VMI) Operator manages inventory directly within a customer’s facility to ensure accurate stock levels, timely replenishment, and outstanding customer support. This role serves as the primary PACE representative on-site and combines inventory management, order fulfillment, customer service, relationship building, and process improvement to strengthen partnerships and drive operational efficiency.

• Operate and manage Vendor Managed Inventory (VMI) systems directly within the customer’s facility
• Perform daily inventory checks to maintain accurate stock levels and identify shortages
• Stock, organize, and maintain inventory for efficient workflow and accessibility
• Create and process replenishment orders based on customer usage and demand
• Maintain accurate inventory counts and documentation

• Provide quotes, process orders, and fulfill urgent customer product requests
• Deliver responsive and professional customer service on-site
• Serve as the primary point of contact between the customer and PACE Supply
• Resolve inventory and product-related issues quickly and effectively

• Identify opportunities to improve inventory flow and operational efficiency
• Collaborate with internal sales, branch operations, and support teams
• Proactively resolve stock shortages and supply chain challenges
• Support continuous improvement initiatives that enhance the customer experience

• Build strong relationships with customer personnel and contractors
• Maintain a professional, solution-oriented presence on-site
• Foster trust and communication between PACE and the customer

• High school diploma, GED, or equivalent experience
• Must be at least 18 years old
• Valid driver’s license required
• Ability to work independently in a customer-facing environment
• Strong organizational and communication skills
• Basic computer proficiency and experience using inventory or order entry systems

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

• Inventory management, warehouse operations, or supply chain experience
• Wholesale plumbing, HVAC, industrial, or construction supply knowledge
• Experience with Vendor Managed Inventory (VMI) programs
• Customer service and relationship management experience
• ERP or inventory management software experience

• Inventory control and replenishment processes
• Strong attention to detail and accuracy
• Problem-solving and proactive decision-making
• Professional communication and customer service
• Time management and organizational skills
• Ability to collaborate across teams and departments