Warranty Administrator

Are you ready to bring your skills to a fast-paced, customer-focused team? PACE Supply’s Water Heater Division in Stockton, CA, is looking for a detail-oriented and proactive Warranty Administrator to keep our operations running smoothly! In this role, you’ll be at the heart of our warranty process—handling and processing claims, engaging with customers to ensure top-notch service, and working directly with manufacturers to secure approvals. You’ll also track requests, resubmit denied claims, and coordinate warranty OT and full-service deliveries.

If you thrive in a dynamic environment where your expertise makes a real impact, we want to hear from you! Join us and be part of a supportive team that values efficiency, accuracy, and exceptional service. Apply today!

As a Warranty Administrator for Water Heater Division, you will have a diverse range of responsibilities, including.

• →Customer Interaction: Engage with customers to thoroughly discuss the details of their warranty claims, set clear expectations, and provide updates throughout the process.
• →Documentation Preparation: Accurately prepare and process all warranty documentation in compliance with manufacturer guidelines, ensuring all required information is complete and correct.
• →Efficient Claim Submission: Submit warranty claims promptly and efficiently, utilizing best practices to minimize delays and expedite processing.
• →Follow-Up and Communication: Proactively follow up with manufacturers to monitor the status of claims, addressing any issues that arise to ensure smooth processing.
• →Claim Resubmission: Review any denied claims, make necessary adjustments, and resubmit them, persistently following up to secure payment for warranty work.
• →Record Keeping and Organization: Maintain meticulous records of all ordered warranty parts, organize vendor paperwork, and ensure all documentation is easily accessible and up-to-date for auditing and reference purposes.

• High school diploma or equivalent required
• Minimum of 2 years of experience in a call center environment, preferably handling service or warranty-related inquiries
• Strong attention to detail and accuracy
• Experience managing high-volume multi-line phone interactions
• Ability to handle a large volume of emails efficiently and professionally
• Proficiency in basic computer programs and data entry
• Excellent communication, interpersonal, and organizational skills
• Strong follow-up skills with the ability to track and resolve customer inquiries effectively

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.