Trucking Dispatch Manager - On-site

**THIS POSITION MUST BE FILLED IN BELIZE C.A.**

Salary:

• BZD$25,000 - $38,000/year

Benefits & Perks:

• Bonuses
• Paid Orientation
• 90-Day Review
• Annual Review
• Paid time off (PTO)
• Referral program
• Training and career development opportunities
• In-house promotion - growth opportunities

Job Type:

• Full-time

Job Responsibilities:

Dispatch Operations:

• Coordinate and oversee the dispatching of trucks and drivers for General freight, brokering, residential and HHG commercial moves.

• Finding and dispatching drivers and trucks.

• Hiring and HR.

• Develop efficient routing and scheduling plans to maximize resource utilization.

• Monitor and track the progress of moves, ensuring timely arrivals and departures.

Driver Management:

• Supervise and support a team of drivers, ensuring compliance with company policies and safety regulations.

• Conduct regular meetings and training sessions to keep drivers informed and motivated.

• Address and resolve any issues or concerns that drivers may have.

Customer Coordination:

• Communicate with customers to confirm move details, address concerns, and provide updates.

• Resolve customer complaints and issues promptly and professionally.

• Ensure a high level of customer satisfaction throughout the moving process.

Fleet Management:

• Oversee the maintenance and inspection of trucks and equipment to ensure safety and reliability.

• Manage vehicle logs and maintenance records, scheduling regular service and repairs as needed.

• Ensure compliance with all DOT regulations and company standards.

Logistics and Routing:

• Utilize dispatch software and tools to plan and optimize routes.

• Adjust schedules and routes as necessary to accommodate changes and unforeseen circumstances.

• Monitor traffic and weather conditions to mitigate delays and disruptions.

Administrative Duties:

• Prepare and maintain accurate dispatch logs, reports, and documentation.

• Monitor and control dispatch-related expenses to stay within budget.

• Collaborate with other departments to ensure seamless coordination and communication.

• Collections

Technology and Process Improvement:

• Implement and leverage dispatch and logistics software to enhance efficiency.

• Identify opportunities for process improvements and implement best practices.

• Stay updated on industry trends and technological advancements in dispatch operations.

• Using DAT, Amazon and numerous other booking technologies.

Skills:

• Strong knowledge of dispatching principles, DOT regulations, and transportation logistics.

• Excellent organizational, problem-solving, and multitasking skills.

• Strong leadership and team management abilities.

• Exceptional communication and interpersonal skills.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Flexibility to work weekends and evenings as needed.

Qualifications:

• Bachelor’s degree in business administration, or a related field.

• Advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Zoom/ Teams) and/or other dispatch software.

• Minimum of 5 years of experience in dispatch management, preferably in the moving or trucking industry.

Company Overview:

Toucan Logistics LLC is a Business Process Outsourcer (BPO) for All Service Moving (ASM). Founded in 2004 by Jeffery Grabeel, All Service Moving has grown from a one-man operation to one of the largest independent moving companies on the United States West Coast. We are dedicated to providing exemplary customer service, which has driven our expansion into Oregon, Washington, California, and Arizona. We offer full-service residential and commercial solutions, including high-end relocation, warehousing, delivery, Trucking and FF&E installations. Our commitment to our customers begins with investing in our teams, ensuring our staff is well-trained to provide expert service for all our client's moving needs.