IT Help Desk

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.

• As an IT help desk technician, you will be responsible for supporting Allsup employees and contractors. IT technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. A successful candidate will have a strong background in both physical hardware and software support.

• →Phone Support
• →Completing tickets assigned via the ticketing system
• →Setting up workstations with computers and necessary peripheral devices
• →Installing and configuring appropriate software and functions according to specifications
• →Performing troubleshooting to diagnose and resolve incidents
• →Maintaining records of repairs and fixes in our knowledge base and keeping documentation up to date
• →Performing maintenance and patching on a rotating schedule
• →Being on-call (intermittent, after hours)
• →Physical desk moves

• Associate's degree in IT
• Proven experience as an IT technician or relevant education
• Excellent communication skills
• Excellent diagnostic and problem-solving skills
• Knowledge of VIDI, Windows 10, Windows 11, Active Directory, and Exchange
• Ability to lift up to 50lbs and set up a desk with hardware
• Hybrid Schedule in Belleville, IL office