Client Service Administrator

United States·Denver,Sacramento,Folsommid

OtherService Administrator

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Overview

Allworth Financial ( www.allworthfinancial.com ) is an independent investment financial advisory firm that specializes in retirement planning, investment advising,

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OtherService Administrator

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Allworth Financial is a high growth, private equity backed, multi branch Registered Investment Advisor. Founded in Sacramento, California, in 1993 Allworth is primarily a fee-based, employee-centric fiduciary advisory firm, that prides itself on emphasizing client well-being and education. The business is a multi-billion dollar firm and is on track for continued growth through both acquisitions and strong organic growth. Allworth is considered a great place to work and was once again given the prestigious “Circle of Excellence” award by the National Business Research Institute for employee and client satisfaction in 2021, placing it among the best-loved brands in America. Allworth Financial was also recognized as a Barron's Top 40 RIA in 2024.

Our Client Service Department consistently strives for service excellence. Client Service Administrators manage local office operations, support partner advisors, and consistently deliver an exceptional wealth management client experience. Client Service Administrators are highly‐skilled representatives that have demonstrated advanced proficiency in all Client Service work.

This is a full-time exempt position with the ability to work a hybrid schedule. The salary range for this position is $75- $85K.

Responsibilities

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→Act as key point person in managing all local office operations
→Delivering exceptional service experiences with every client interaction
→Key resource for Integration Team and partner advisor(s) in leading firm integrations
→Managing office functions ‐ key contact for vendors, custodians and advisors
→Specialized knowledge of products and services
→Managing and reviewing calendars for advisors and preparing appropriate materials based on upcoming appointments
→Completing all aspects of new client account onboarding and funding
→Processing client service transaction requests
→Ability to handle multiple advisors’ book of business and complex service situations
→Providing notary services for client transactions
→Consistently demonstrates outstanding quality and accuracy of all work
→Expert knowledge of workflows and policies (custodian subject matter expert)
→Creating and updating procedures and workflows
→Mentoring employees for skill development and career growth
→Identifies process improvements and partners with leaders to implement changes – brings best practices from partner firms
→Consistently demonstrating Allworth’s guiding principles

Requirements

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Passion for excellent service and client satisfaction
Excellent verbal and written communication skills
Minimum 3‐5 years of financial services industry and client service experience preferred
Strict attention to detail with high quality results
Ability to multi‐task and prioritize work daily
Approachable to all staff
Strong organizational, problem‐solving, and analytical skills
Effective coaching skills for employee mentoring and development
High degree of professionalism and leads by example
Proficient with Microsoft Office applications as well as Client Relationship Management (CRM) and Document Management workflow systems
BS/BA degree preferred

What We Offer

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We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

✓Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates

✓Dental insurance with MetLife

✓Vision insurance with VSP

✓Optional supplemental benefits

✓Healthcare savings accounts with company contribution

✓Flexible spending accounts

✓Flexible working arrangements

✓Generous 401K contributions

✓Exempt associates qualify for our flexible paid time off policy

✓Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment

✓11 Paid Holidays

✓Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)