Technical Service

ACG_3558_JOB Our client is a leading construction material manufacturer who is looking for a qualified candidate to join their firm: Partner with the Sales team to support business development activities by providing technical consultation to customers on tile adhesives, waterproofing solutions, construction chemicals, and related application methods. Develop technical documents, application guidelines, and method statements for relevant products and solutions. Coordinate with QC and R&D teams to conduct internal product quality assessments and technical evaluations. Provide on-site technical consultation, application guidance, and installation support to contractors at project sites. Support the resolution of customer complaints, technical inquiries, and product application issues directly at construction sites. Assist contractors in evaluating application quality and workmanship when required. Advise and support contractors in product sample testing and application trials; guide contractors on testing methods, quality evaluation standards, and sample preparation procedures in accordance with applicable standards. Conduct product, application, and installation training for the Sales team and customers. Cover the Northern Vietnam region as the main area of responsibility. Prepare activity reports, technical findings, and improvement recommendations for management. Requirements Bachelor’s degree in Building Materials, Construction Materials, Construction Chemicals, or related disciplines. 3–5 years of experience in building materials, construction chemicals, or related industries. Solid understanding of the construction industry, building materials, product applications, and construction methods. Strong teamwork skills and ability to coordinate effectively with Sales, QC, R&D, contractors, and customers. Confident presentation skills for both internal training and external customer engagement. Strong problem-solving skills, especially in handling customer inquiries, complaints, and technical issues. Excellent communication and presentation skills. Proficient in Microsoft Office, especially Word, Excel, and PowerPoint. Other Requirements Careful, detail-oriented, reliable, and well-organized. Friendly, collaborative, and eager to learn. Able to work under high pressure. Able to follow up closely with customers when required. Willing to travel across Northern provinces to support sales activities, customers, and on-site project requirements. Benefits Healthcare Comprehensive health insurance packages for employees and their immediate family members. Training & Development Personalized training programs and clear career development opportunities. Work Equipment Company laptop provided to support daily work requirements. Total Rewards Competitive and distinctive total rewards package designed to recognize employee contribution. Contact: Giau Nguyen Due to the immerse number of applicants, only shortlisted candidates will be contacted.