Shop Foreman

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision
Bringing family and friends together to have fun and create memories

Mission
The Shop Foreman is responsible for maximizing billable hours, maintaining quality control on repairs and providing effective communication between technicians, advisors and customers.  

• Review dispatch schedule regularly:  ensure Service Technicians are producing billable work and adjust the work flow accordingly; monitor and act on daily production reports
• Support Service Advisors so they can focus on selling and processing repair orders
• Assist in reviewing repair orders for proper flat rate and ensure all complaints, cause and corrections are clear and complete; confirm proper pictures are taken for all warranty repairs
• Anticipate, create and oversee vehicle moves for Lot Attendants
• Coach, mentor, and motivate Service Technicians
• Use our core values as their operational compass
• Assist in maintaining appropriate staffing levels and support training needs
• Perform workmanship and cleanliness inspections with a customer satisfaction mindset on repairs, both during and after work is completed 
• Be the liaison between the Service Advisor and the assigned Service Technician; contact customers when additional information may be needed on repairs
• Establish and enforce shop safety and cleanliness
• Ensure shop vehicles and equipment are maintained

Supervisory Responsibilities:

This position supervises an assigned team of Service Technicians.  Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications:

• High school diploma
• 3 years proven shop foreman/dispatcher experience
• Recreational vehicle experience and strong vehicle product knowledge preferred

Competencies

• Excellent computer and data entry skills
• Ability to read technical diagrams or blueprints 
• Detail oriented and well organized
• Ability to work in a collaborative team, in a fast-paced environment
• Experience in following verbal and written guidelines to perform job functions