Director of Operations

Great operations start with great leaders.

You will build, develop, and inspire a team that consistently performs at a high level.

You will:

• Lead Studio Area Managers and operational leaders

• Establish clear expectations and measurable standards

• Coach for growth and performance

• Create accountability at every level

• Address challenges directly and constructively

• Build future leaders within the organization

You understand that culture is created through consistency, visibility, and action.

Operations and hospitality are inseparable.

You will own the systems, behaviors, and standards that ensure every client receives an exceptional experience—from first fitting to final pickup.

You will:

• Champion service excellence across every studio

• Ensure transparent pricing and expectation setting

• Monitor client feedback, reviews, and NPS performance

• Lead service recovery efforts when challenges arise

• Drive consistency in communication and follow-through

• Ensure quality control standards are executed every time

Every decision you make should support one outcome:

As Alts continues to grow, so must our operational foundation.

You will partner with executive leadership to improve systems, simplify complexity, and create sustainable infrastructure for expansion.

You will:

• Develop scalable operating processes

• Improve reporting and performance visibility

• Standardize best practices

• Drive continuous improvement initiatives

• Support growth and future market expansion

You aren't just managing today's business—you are helping build tomorrow's.

• NPS of 70+

• Increased client retention and loyalty

• Reduced escalations and service failures

• 98%+ On-Time Delivery

• Healthy production flow across all studios

• Reduced backlog and overdue orders

• Strong capacity utilization

• High-performing, accountable leaders

• Strong employee engagement

• Reduced turnover

• Consistent execution across locations

• Operational readiness for growth

• Improved efficiency and productivity

• Scalable systems and processes

• Strong cross-functional collaboration

• 8–10+ years leading multi-unit operations

• Experience in hospitality, retail, luxury service, or operationally complex environments

• Proven success managing high-performing teams

• Demonstrated ability to improve performance at scale

• Experience leading through growth and change

• Highly accountable

• Decisive and solutions-oriented

• Comfortable in fast-paced environments

• Strong communicator and coach

• Operationally disciplined

• Hospitality-minded

• Obsessed with execution