Alveotechnologies1mo ago

Field Application and Technical Support Specialist (Multilingual) – Central Europe

EuropeFull Timemid

Customer SupportTechnical Support SpecialistCustomer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Provide application and technical support to customers, assisting them in the installation and use of products.

Technical Tools

Customer SupportTechnical Support SpecialistCustomer SuccessTechnical Support

About Alveo

At Alveo Technologies, we are reshaping diagnostics for a healthier and more sustainable future. We are the first company to make molecular detection and diagnostics universally accessible – on the farm and in the field, clinic or manufacturing plant – helping to prevent or significantly limit the destructive impact of viruses, fungi, bacteria and other pathogens. By decentralizing molecular diagnostics across a broad range of industries, we are enabling rapid detection and decision making, timely action and better outcomes at the Point of Need™. Our portable, multiplex-capable diagnostic platform, Alveo Sense™, employs a patented method of direct electrical sensing of nucleic acid amplification to provide quick, affordable and accurate results. Through early pathogen detection, we help manage global animal and human health, food security, and supply chain resiliency by providing actionable insights at light speed. Know Sooner, Act Faster™ with Alveo.

About the Role

Do you love solving problems, connecting with people, and making technology easy to understand? We are looking for a Field Applications and Technical Support Specialist who can bridge cultures and languages to help our customers succeed and grow our exciting innovative technology.

As a Field Applications and Technical Support Specialist, you will provide technical expertise, product demonstrations, and training to customers across diverse regions. Your ability to communicate effectively in multiple languages will help us deliver outstanding service to our global client base.

You’ll thrive here if you:

Love interacting and working with interesting and diverse people and exciting innovative technologies and solutions

Enjoy working independently and as team to identify, investigate, and resolve complex customer issues

Are a positive thinker who can turn customer issues into win-win solutions

Are customer focused, proactive, adaptable, and have a collaborative mindset

This role is crucial in bridging the gap between the technical aspects of products and customer needs, ensuring that clients can effectively utilize the products offered by the company successfully.

What You’ll Own

Technical Support: Provide application and technical support to customers, assisting them in the installation and use of products.

Sales Collaboration: Work closely with the sales team to achieve marketing objectives and support product sales through pre- and post-sales activities.

Training: Conduct training sessions for customers and sales teams on product usage and technical specifications.

Troubleshooting: Diagnose and resolve technical issues related to products, ensuring customer satisfaction remotely and on-site.

Documentation: Maintain a database of customer interactions and technical issues, and update training materials as needed.

What You Bring

Required

Bachelor’s degree in a relevant field or 6+ years of experience in customer service in scientific and technology platforms equivalent experience.

Proficiency (spoken and written) in English and at least one additional language (e.g., Spanish, French, Arabic).

Strong presentation and interpersonal skills.

Ability and willingness to travel regionally and internationally, up to 40%

Preferred

Ability to work independently as well as in a team with equal comfort.

Background in molecular diagnostics or point-of-need testing, preferably in the veterinary market

Strong problem-solving, communication, and interpersonal skills.

A customer-centric approach to ensure high levels of satisfaction and support

Experience with NetSuite, Salesforce, and MS Office Suite

Why Join Alveo

Breakthrough, first-of-its-kind technology in veterinary diagnostics

A mission that matters — protecting food supply, farms, and workers

The opportunity to shape and lead sales strategy from the ground up

High visibility and direct impact on company growth

Smart, driven teammates who care about winning — and doing it the right way

Competitive compensation, equity, and benefits

If you are ready to build something meaningful, lead from the front, and redefine what rapid molecular testing looks like in the field — we would love to talk

This position is located in Central Europe.