Customer Success

Indonesia·JakartaFull-time - Permanentmid

OtherRvp

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Quick Summary

Overview

Who are we? Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product,

Technical Tools

OtherRvp

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry. We think of ourselves as, ‘A technology company with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who ‘need’ and not only to those who ‘want’. Services when provided to those who need at the time of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have fun at the workplace! We provide a great working environment that pushes people to grow outside their comfort zone. People with high drive and ambition find us a very attractive place to work as their career growth matches their own drive and not any staid policies. Thus we hold the honor of being awarded “Best Place to Work in Indonesia”.Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

About the Role

~1 min read

The Customer Success team bridges the gap between complex technology and the business outcomes the customer/partner actually wants to achieve.

Manage multiple partner integrations with a high standard of quality integration.
Coordinate meetings and activities related to partner integration and technical discussions.
Create integration documentation and gather required product, business documents for the partner integration process.
Generate monitoring reports on the integration process, analyzing impact and key performance indicators.
Assist partners in translating business and product use cases into a clear technical integration process.
Support pre-integration to help partners exploring the technical integration things.
Ensure all technical components are integrated properly.
Conduct vulnerability assessments before the go-live phase.
Initiate Internal Demo before go-live to stakeholder related (Integration ready to production)
Continuously refine integration strategies to reduce SLA time and meet KPIs.

Managing and build strong relationship with key person at Partners organization as the primary person in charge;
Provides 1st level of support and immediate troubleshooting when partners encounter technical issues after partner integrated EBF service.
Obtain partner feedback such as, new feature needs, or areas for service improvement and request to the product team for further product development plan.
Develop Partnership Strategy with Partners cross sell/upsell product to increase product adoption.
All reconciliation related with partner incentive/revenue sharing completed within schedule without dispute and paid as agreed timeline.

Have 3 - 5 years of experience in Account Manager, Solution Consultant, Customer Success (is a plus) or Business Development, Sales Partnership, Project Management, Business in digital banking, fintech B2B digital product, SaaS technology is a plus;
Having business sense and strong analytical skills to create and analyze data and turn it into strategic partnership actions.
Have strong negotiation, communication, and interpersonal skills to manage cross-functional teams, both internal and external parties to handle end-to-end projects;
Improvement, Performance Marketing or any related roles;
Bachelor's degree in Economics, Computer Science, Business Administration, Communications, Industrial Engineering or any related field;

Having experienced in Banking Digital Marketing and Expert in payment system
Familiar with digital banking B2B partnership with other industries workflow;
Have a knowledge of SaaS/APIs/SDKs tech products integrate with other tech platforms workflow.