Customer Service Associate

Birmingham, Birmingham, BirminghamPermanent - Full Timemid

OtherCustomer Service Associate

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Quick Summary

Overview

1 x Permanent role3 x Fixed-term roles until end of October 2026Ambition Institute is looking for a number of Customer Service Associates to play a vital role in delivering excellent customer service to applicants and participants engaging with our programmes.

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salesforce

1 x Permanent role
3 x Fixed-term roles until end of October 2026

Ambition Institute is looking for a number of Customer Service Associates to play a vital role in delivering excellent customer service to applicants and participants engaging with our programmes.

In this role, you’ll:

Be the first point of contact for queries, responding to calls and emails quickly and thoroughly.
Use Salesforce and telephony systems to log, track and resolve cases, maintaining accurate records and data quality.
Provide clear, accurate information about Ambition Institute’s programmes, processes and policies.
Escalate complex or urgent issues to relevant colleagues or teams.
Share feedback to support continuous improvement and help shape the customer experience.
Collaborate across teams to deliver a seamless service for all users.

We’re looking for someone who is friendly and professional, quick to respond, accurate and able to explain information simply. If you’re committed to our mission and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

Who are Ambition Institute?

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.