Software & Application Packaging - System Admin

Required Travel :Minimal Managerial - No Location: :India- Pune (Amdocs Site) ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence The Software & Application Packaging Specialist is responsible for the end‑to‑end packaging, deployment, maintenance, and lifecycle management of enterprise applications across Amdocs’ global end‑user computing environment. ## What will your job look like? * Packaging, customizing, and deploying software applications using tools such as SCCM, Intune, and PowerShell to ensure seamless delivery to desktops, laptops, and virtual machines. * Maintaining the global application catalog, ensuring applications remain secure, current, and compliant with organizational standards. * Translating business requirements into reliable and scalable application packaging solutions. * Conducting Proof of Concepts (POCs) for new packaging technologies, deployment models, and automation tools. * Performing advanced troubleshooting and root‑cause analysis for application deployment failures, collaborating with internal teams or vendors as required. * Creating automated workflows and scripts to streamline repetitive packaging and deployment activities. * Developing and maintaining high‑quality technical documentation, including SOPs, packaging standards, deployment guidelines, and process documents. * Identifying opportunities for optimization, modernization, and automation across the software distribution lifecycle. * Collaborating with EUC, Security, Infrastructure, and Support teams to ensure high‑quality deployment and a seamless user experience. * Using tools such as Systrack and Power BI, to measure end‑user experience and proactively improve application performance. * Collect KPIs and ensure services meet baseline standards while implementing improvements. * Creating Orchestration workflows for automated deployment pipelines. * Providing 3rd-level support for application‑related issues across the organization. ## All you need is... * Minimum 3 years of hands‑on experience in software packaging and deployment using SCCM and Intune – must. * Proven experience with application lifecycle management, integrations, and deployments in mid‑to‑large enterprises – must. * Strong understanding of Active Directory, Group Policy, and enterprise network protocols – advantage * Strong knowledge of PowerShell App Deployment Toolkit (PSADT) – advantage. * Experience with macOS and application packaging – advantage. * Expertise in Windows OS (Windows 10/11, Windows Server 2012/2016) installation, configuration, and support. * Proficiency in scripting languages (PowerShell, Visual Studio, or similar) and automation frameworks – must. * Strong analytical abilities for troubleshooting, forecasting, reporting, and deriving deployment insights from complex datasets. * Excellent written and spoken English – must. ## Why you will love this job: * You will be part of a diverse, multicultural, and fast‑growing global organization. * You will gain rare opportunities to learn and innovate with cutting‑edge packaging and deployment technologies. * You will work with industry‑leading tools supporting large‑scale enterprise environments. * You will directly contribute to enhancing user experience and driving automation in a global IT ecosystem. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce