Software Support Engineer

Primary Skill : Shell Scripting Secondary Skill : Unix Other Skills : Organizational Level 1 : Amdocs Services Organizational Level 2 : CBS APAC Manager : Nanang Purwanto Location: Indonesia - Jakarta (Amdocs Site) Talent Acquisition: Wisnu Rahmanto Required Travel : Minimal Open to Relocation : Relocation - No Referral Bonus Reward Amount* : $200.00 * In case this job is open for Amdocs employees only "Refer Friend to Job" option is disabled ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence Responsible for providing best-in-class technical support to a global customer base. Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. ## What will your job look like? • You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications. • You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution. • You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions. • You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc. • You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied. ## All you need is... • Bachelor's degree in Science/IT/Computer Science or equivalent • Strong technical, analytical, problem solving, and communication skills • Required knowledge in C++, Java, SQL & Unix ## Why you will love this job: • You will gain valuable experience and wide knowledge of Software integrative systems. • You will be exposed to advanced market technologies. • You will work with multiple channels and diverse areas of expertise. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce