Intake Triager (Document Reviewer)

Join a Growing Healthcare Team That Makes a Difference

AmeriPharma is a rapidly growing healthcare company dedicated to improving the lives of patients through compassionate care and clinical excellence. Our team is passionate about innovation, collaboration, and delivering meaningful results for the patients and providers we serve.

We’re looking for a motivated and detail-oriented Intake Triager to join our growing pharmacy team. In this role, you will play a critical part in the first step of the patient journey—helping ensure referrals are processed accurately and efficiently while supporting communication between patients, prescribers, and our pharmacy team.

If you enjoy working in a fast-paced healthcare environment, collaborating with others, and contributing to patient care, we’d love to hear from you.

Our Mission

At AmeriPharma, our goal is to achieve superior clinical and economic outcomes while maintaining the highest level of compassion and care for our patients.

Every day, we strive to demonstrate to our patients, prescribers, and colleagues that We Care.

Our Benefits Packages

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary
AmeriPharma is seeking a motivated and detail-oriented Intake Triager to support our growing pharmacy team. This position plays a key role in the initial processing of patient referrals and supports communication between patients, prescribers, and the pharmacy. If you have healthcare or pharmacy experience and enjoy working in a fast-paced, collaborative environment — this role is for you!

Schedule Details

• Location: On-Site, Laguna Hills, CA 92653
• Training Location: On-Site, Orange, CA 92868 (timeframe will vary)
• 8 hour shift/40 hours a week within hours of operations: Monday - Friday 5:00am-6:00pm, Saturdays 7:30am-4pm

Duties & Responsibilities

• Triage incoming calls to the pharmacy and route appropriately
• Communicate with patients, physician offices, and pharmacies to request or clarify documentation
• Review clinical documents such as chart notes, lab results, and referrals
• Accurately input and manage patient demographics and medication referral information
• Create new patient and physician profiles; verify NPI and contact info
• Manage the intake of faxes and assign appropriately based on clinical content
• Monitor and respond to Intake department emails and inquiries
• Perform data entry and maintain updated referral tracking via Excel
• Support the Intake team and assist with additional duties as needed
  

Experience & Skills Requirements

• Prior healthcare or pharmacy experience (e.g., medical office, insurance, patient care coordination)
• Comfortable reviewing clinical documentation like patient histories, lab results, and referrals
• Strong multitasker who can manage multiple queues, emails, and chat windows
• Strong verbal and written communication skills
• Ability to work both independently and collaboratively in a dynamic setting
  

Education & Experience Requirements

• High school diploma or equivalent
  

Preferred Qualifications

• Experience in a Specialty Pharmacy setting
  

Physical Requirements 

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.